Hiring, Training, Retaining

We're talking best practices for creating a brilliant lighting showroom team that provides great customer service. Director of Training at Progressive/Lee Lighting Michelle Plumley, LS, has more than 29 years of experience working in a lighting retail showroom and currently manages the hiring and training in 11 showroom locations across Georgia, Texas, and North Carolina. She sits down with Liz and Raelle to discuss her team’s philosophy on how they create a successful showroom team. This episode is sponsored by HINKLEY and Kichler Lighting.  

Show notes

Start your lighting training with ALA’s library of courses at ALAEducation.com 

The only place to be in September is Austin, Texas.  ALAConference.com

Visit ALAMembers.com for more information about the American Lighting Association and membership.

ALALighting.com has lighting tips and inspiration, and a listing of ALA-member showrooms.

Send questions, comments & suggestions to Podcast@ALALighting.com.

Raelle Bell – Host

Liz Ware – Host

Association Briefings - Producer